At Sana Star Wig, we take pride in providing high-quality wigs and hair extensions. Due to the nature of our products and hygiene concerns, all sales are final, and we do not accept returns or exchanges.
1. No Returns or Exchanges
Once an order is placed and confirmed, it cannot be returned or exchanged. We encourage customers to use our phone consultation service before completing a purchase to ensure they are fully satisfied with the product selection.
2. Product Consultation
Our team is available to provide detailed consultations on product features, color, style, and fit before order confirmation. We recommend utilizing this service to address any questions or concerns you may have.
3. Refunds
Refunds are only available in cases where:
- An incorrect item was shipped due to our error.
- The item was damaged during shipping (proof of damage required).
If you qualify for a refund, please contact us within 48 hours of receiving the item. Approved refunds will be processed back to your original payment method.
4. Contact Us
If you have any questions or need further assistance regarding our return and refund policy, please reach out to:
Sana Star Wig
Email: visupana@gmail.com
Phone: +973 34647043 / +973 36433857